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AI Customer Service
AI customer service wired to n8n: knowledge-base retrieval + human handoff tickets.
AI// MEDIA COMING SOON
Not a chatbot skin. Every message is answered after retrieving the knowledge base; when it can't be found, the bot says it doesn't know and escalates to a human — it never invents a price. The web and Telegram channels share the flow; handoffs auto-create tickets. The whole orchestration runs on n8n, so scripts change without touching code.
- Strict retrieval with factual boundaries — pricing, timing and policies only trust the knowledge base
- 'No answer → hand off to a human' is written into the flow, not left to the model
- Prompt-injection defenses and sensitive-data red lines live at the system layer
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